Splashes Customer Service

Shipping and Delivery Terms and Conditions

1. Shipping and Delivery Policy

This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website.

2. Shipping Destinations

We offer shipping to the following locations: Australia. Please note that shipping to certain locations may be subject to additional fees or restrictions.

3. Shipping Methods and click-and-collect

Items heavier than 10kg or longer than 1m are to be collected only from our warehouse located at 5/4 Polo Avenue, Mona Vale NSW 2103 (within the Ken Simpson mechanics complex)

Please note that our warehouse is not always manned so please call ahead to organise a day for collection: 02 9450 0900

4. Processing Time

Orders are typically processed within 2 business days of order placement. Please note that processing times may be longer during peak seasons or due to product availability.

If you have any specific questions about the lead time, please contact us.

5. Delivery Timeframes

Delivery timeframes vary depending on the shipping method selected and the shipping destination. Estimated delivery times are as follows:

6. Shipping Carriers

We use the following shipping carriers: Australia Post, Sendle,, Couriers Plus and Aramex. The specific carrier used for your order will depend on the shipping method selected and the shipping destination.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number on the carrier’s website.

8. Delivery Address

Please ensure that you provide a complete and accurate delivery address. We are not responsible for orders that are delayed or undeliverable due to an incorrect or incomplete address.

9. Delivery Issues

Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us within 10 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, as appropriate.

Delayed Shipments: While we aim to fulfill your order within 2 business days, delivery times are estimates and may be affected by factors beyond our control. We use reputable couriers to deliver your items, but we cannot be held responsible for delays arising from unforeseen circumstances with the courier. If your order is delayed, please contact us, and we will do our best to assist you in tracking your shipment and resolving any delivery issues.

Incorrect Items: If you receive incorrect items, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.

10. International Shipping

For international orders, please note the following:

Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs may be prior to ordering.

Delivery times for international orders may be longer than domestic orders due to customs processing.

11. Shipping Restrictions

Some products may be subject to shipping restrictions due to legal or other reasons. Any shipping restrictions will be noted on the product page.

12. Changes to Shipping Policy

We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

13. Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us at:

logistics@splashes.com.au

02 9450 0900

5/4 Polo Avenue Mona Vale, NSW, 2103
Privacy & Security: We respect your privacy and we thank you for doing or considering business with us. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for the purpose of contacting you or sending you emails based on your request for information, or to contracted service providers for the purpose of providing services relating to our communications with you.; Why did you receive an email from us?If you receive an email from Parts4Spas or Splashes it is either because:(a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information from us (“opt-in”), or(b) you have registered with us to receive or purchased goods or services from us, or otherwise have an existing relationship with us.
Returns & Replacements: We want you to be happy with your purchase therefore it is strongly recommended to look closely at all parts before ordering. Splashes do not offer a refund for incorrectly ordered parts, however, we will happily exchange parts within 30 days once the incorrect part has been returned at your expense.If you are not certain which part you require, please do not hesitate to contact our customer service department via phone or email and one of experienced consultants will be able to ensure you are ordering the correct replacement part. There might be a restocking fee for returned parts
Ordering: Browse our catalogue to find the spa parts you need. Click on a photo in any items detailed description page and a large display photo will appear, allowing you to visually identify if the spa part you are looking at is a match for the part you are seeking. Our online spa parts search facility (top right), will search our catalogue and display a list of likely part matches for you, simply enter a model no. part number or description and press “go”.
Payment, Pricing & Promotions: Payments can be made to Parts4spas by Credit Card via Stripe and Paypal. Please select your preferred option during checkout.; Splashes will, from time to time, offer promotions on their website. Stock is limited and we reserve the right to remove any promotions without notice
Your Safety: Your Safety is our number one priority. Some of the parts which are sold on this website can be dangerous if installed incorrectly. When dealing with any electrical component of your spa, please ensure you have a qualified electrician. Splashes and Parts4spas will not be held responsible for any injuries sustained. Remember that your spa operates on Electricity and any Electrical work must be carried out by a qualified electrician.