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Customer Service

Splashes Customer Service

Shipping & Delivery
Your goods will be dispatched within 48 hours of receiving payment. Your order will be shipped via our National Courier Company or Australia Post. Shipping Costs are calculated on the total amount of your order. Shipping quotes can be obtained in the checkout prior to you submitting any payment information.
Privacy & Security
We respect your privacy and we thank you for doing or considering business with us. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for the purpose of contacting you or sending you emails based on your request for information, or to contracted service providers for the purpose of providing services relating to our communications with you.
Why did you receive an email from us?If you receive an email from Parts4Spas or Splashes it is either because:(a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information from us ("opt-in"), or(b) you have registered with us to receive or purchased goods or services from us, or otherwise have an existing relationship with us.
Returns & Replacements
We want you to be happy with your purchase therefore it is strongly recommended to look closely at all parts before ordering. LA Spas regularly change part designs and shapes so compare your current product with the pictures and descriptions provided to ensure you are ordering the correct part. Splashes do not offer a refund for incorrectly ordered parts, however, we will happily exchange parts within 30 days once the incorrect part has been returned at your expense.If you are not certain which part you require, please do not hesitate to contact our customer service department via phone, fax or email and one of experienced consultants will be able to ensure you are ordering the correct replacement part.
Ordering
Browse our catalogue to find the spa parts you need. Click on a photo in any items detailed description page and a large display photo will appear, allowing you to visually identify if the spa part you are looking at is a match for the part you are seeking. Our online spa parts search facility (top right), will search our catalogue and display a list of likely part matches for you, simply enter a model no. part number or description and press "go". If you can't find the Splashes you are after please don't hestiate to contact us.
Minimum Order
Please be advised that Splashes and Parts4spas have a minimum order of $50.00 (including postage). If your order falls below the minimum order value, our customer service consultant will contact you regarding your options.
Payment, Pricing & Promotions
Payments can be made to Splashes by Cheque, Money Order, Direct Deposit or Credit Card. Please select your preferred option during checkout. If Credit Card is selected, you will not be asked to enter card details, however you must supply a current phone number and our customer service representative will phone you for your credit card details. These details will not be stored, and once payment has been taken they will be destroyed.
Splashes will, from time to time, offer promotions on their website. Stock is limited and we reserve the right to remove any promotions without notice
Your Safety
Your Safety is our number one priority. Some of the parts which are sold on this website can be dangerous if installed incorrectly. When dealing with any electrical component of your spa, please ensure you have a qualified electrician. Splashes and Parts4spas will not be held responsible for any injuries sustained. Remember that your spa operates on Electricity and any Electrical work must be carried out by a qualified electrician.
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